Account Management

I1. How to log in to the Partner Portal

• Use the link provided during onboarding
• Log in with the credentials you created in your self-onboarding form
• If you forgot your password, use Forgot Password

If login issues persist, contact partner-onboarding@theblueground.com and describe the issue you are encountering by sharing some screenshots as well.

I2. How to update reservation notification email

Your reservation notifications must go to an active, monitored inbox.

If you use the Partner Portal

1. Log into the portal
2. Go to Account Settings
3. Update the Reservations Contact Email

This change takes effect immediately.

I3. How to change the login email for the portal

If you want to change the email address used to log in:

• Contact partner-onboarding@theblueground.com
• Our team will verify your identity and update your login credentials

Partners cannot change login emails directly from the portal.

I4. Adding multiple users to your account

Blueground allows multiple users under the same partner account (e.g., revenue, operations, finance teams).

To add new users

• Email partner-onboarding@theblueground.com with:

  • Full name
  • Email address
  • Desired role or permission level (if applicable)

Our onboarding team will create accounts for your staff.

I5. Managing account settings

In the Account Settings area of the Partner Portal you can:

• Update your reservation contact email
• Adjust discount strategies
• Update profile information
• Upload or replace your company logo

Any changes affecting integration must be made directly in your PMS.